• Please allow 2-4 weeks processing time for all hand-dyed yarns.
• Ready-to-ship items will ship in 2-4 business days.

• Please contact me within three (3) business days after receiving your order to discuss a return.
• Hand-dyed yarn cannot be returned unless extenuating circumstances occur.
• Returns will be not be accepted if the yarn is not in its original form (twisted hank), unless you had requested your yarn to be wound before mailing; or if your mugs or cups have been used.
• Refunds of up to 50% will occur if you need to return after ten (10) days of receiving your order.
• Due to the nature of the handmade items, cancellations are only allowed within the first two (2) days of placing your order.
• Normal wear-and-tear of your physical goods is to be expected. If your items are damaged during transit, or after first use, please contact me to discuss options.

• Everything is shipped via USPS.
• Small items will be shipped First class. Larger or heavier items will be shipped Priority.
• USPS First Class takes 2-5 business days domestic.*
• USPS Priority takes 1-3 business days domestic.*

*Once your package is at the post office, it is out of my control. Delivery estimates are sourced from USPS. Check your tracking information for more details.

• To ensure longevity for your hand-dyed yarn and pieces you make with it, please hand wash in cool water with a gentle detergent or wool wash. Carefully press the excess water out and lay flat to dry.
• Sublimated mugs and etched cups are dishwasher safe.
• Hand wash your vinyled mugs or cups to ensure the lasting quality of the design.
• Bookmarks and keychains should be stored properly so they do not drop. They are made out of durable acrylic but still prone to getting scratched. Wipe clean with water or alcohol wipes if needed.

• Due to the nature of the pattern downloads, no returns or exchanges will be accepted.
• Please DO NOT distribute your purchased PDF file to others.

• We are in a smoke-free, dog-friendly home.
• We try our best to keep the pets away from all materials and products, but it is not a guarantee.
• Items will be inspected pre-packaging to ensure quality and allergen-free.
• Yarn is rinsed using an unscented wool wash.
• When we have the stock, extra goodies such as sample wool wash packets, single-serve tea bags, or even sweets will be included in your order at no extra charge.